SWCandy 8 Pcs Aromatherapy Shower Steamers Gifts Set Lavender

•  Where can we deliver the package to?

 

1. We can ship to most countries in the world.
2. Please offer us a exact location when you place your order and please do not  provide the PO Box and APO/FPO address that the courier company will refuse to carry and deliver the package to.

 

•  What shipping methods are offered, and what are the respective shipping times?

 

We will choose the closest warehouse to send products to you. And we will choose the fastest express to you. Usually just like DHL, UPS and so on.

 

•  What is the shipping cost?

• Shipping costs. Break down your shipping costs for the customer. For example, if you offer free shipping above a certain order total threshold, communicate that in various places as an upsell incentive. Also surface any potential surprise fees, such as import duties and taxes the customer may incur.
• However somewhere are in remote area the price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.
• Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

 

•  About customs tax

 

Taxes may apply for imported goods/services and is regulated by the country law. Swcandy is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

 

Return policy:

 

1. Please email to us (Service@swcandy.com ), before you want to return or refund. The return sending ways should be chosen by us or we have right to reject your requirements. Within 30days after order,you could return the Swcandy products and be refunded for any reason.We support warranty period for 24 months.We would repair or replace the broken Swcandy products within 24 months.

2. To complete your return, we require a receipt or proof of purchase;

3. Please do not send your purchase back to the manufacturer. We will give you address to be send or we have rights to reject your requirements.

 

•  Exchanges (if applicable)

 

We only replace items if they are defective or damaged (in the normal use condition).

 

•  Duties

 

Please learn more about the customs policy of your countries. The price doesn't include any duties or fee from customs clearance clearance.

 

•  Additional notice about shipping

 

Your cooperation is essential for our successful order delivery, and please kindly keep your eyes on your shipping process.
The parcel will be returned to the shipping company’s country of origin warehouse under these several situations：
• You will received our notification email once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. The parcel will be returned to the shipping company’s country of origin warehouse if you do not provide us with any necessary information that is required by the customs(such as tax payment) in a timely manner. If you want a reshipment, you may need to pay the additional fees(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
• You will received our notification email once we receive any notification from our shipping company that your shipping information is incomplete or incorrect. However, if you do not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of the additional cost for re-delivery.
• After receiving your goods, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product , we will issue a refund for the product cost via Paypal.

Warranty Period

 

The warranty period for Swcandy products is 12 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

 

30-Day Money-Back Guarantee for Any Reason

 

You could fully refund your undamaged Swcandy Products purchased in 30 days without giving any reason. When we receive the returns and finish the inspection, the refund will be back in your account in 10 working days.

 

In order to get your refund successfully, you should know:

 

• Returns must include all accessories

• Items must include original packaging

• For non-quality related warranty claims, the buyer is responsible for shipping costs

• For non-quality related warranty claims, Swcandy refunds the cost of the product itself

• Returns may be rejected if items do not meet the above requirements

• Day Money-Back Guarantee only could be requested within 30 days after you get the products.To get the service of 30-Day Money-Back Guarantee, you should contact the channel where you place the order.

Return process

 

Step 1: Provide your order number via email Service@swcandy.com
Step 2: When we pass your refund request, you will receive our warehouse address where the product should be returned to.
Step 3: You could expect to get your refund within 10 working days after we receive the returns.

 

Warranty Claims for Quality-Related Issues

 

All quality-related defects of your products purchased from Swcandy’s authorized distributors and retailers are covered by the 24-month warranty starting from the date when you receive the product. If you have requested a replacement, the replaced products will continue the warranty of your original order. Example:

• You purchased a Swcandy product with a 12-month warranty and received it on 01/01/2022.
• After finding a quality-related defect, you requested a replacement on 02/01/2022.
• The warranty period of the replacement is still from 01/01/2022to 01/01/2023.

The warranty is restricted to the country of purchase, meaning that you can only claim the warranty in the country where you purchase the product. Please feel free to contact us directly via service@swcandy.com, whenever you find any defects in our products.

 

Shipping costs must be covered by buyers in the following situations:

 

• Returning products for any reasons other than a proven defect

• Warranty claims on items taken outside the original country of purchase

• Buyer’s accidental returns

• Returning personal items

• Costs associated with unauthorized returns(any returns made outside of the approved warranty process)

Not Covered Under Warranty:

 

• Products without sufficient proof of purchase

• Lost or stolen products

• Items that have expired their warranty period

• Non quality-related issues(after 30 days of purchase)

• Free products

• Repairs through 3rd parties

• Damage from outside sources

• Damage from misuse of products(including but not limited to: falls, extreme temperatures, water, operating devices improperly)

• Purchases from illegitimate resource

Swcandy is not liable for:

 

• Loss incurred from the use of Swcandy products

• Returning personal items sent to Swcandy

When returning items with a prepaid shipping label provided by Swcandy, Swcandy takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit.