Shipping and Return Policy

•  Where can we deliver the package to?

 

1. We can ship to most countries in the world.
2. Please offer us a exact location when you place your order and please do not  provide the PO Box and APO/FPO address that the courier company will refuse to carry and deliver the package to.

 

•  What shipping methods are offered, and what are the respective shipping times?

 

We will choose the closest warehouse to send products to you. And we will choose the fastest express to you. Usually just like DHL, UPS and so on.

 

•  What is the shipping cost?

 

1.Free shipping
2.However somewhere are in remote area the price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.
Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

 

•  About customs tax

 

Taxes may apply for imported goods/services and is regulated by the country law. Swcandy is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

 

Return policy:

 

1. Please email to us (Service@swcandy.com ), before you want to return or refund. The return sending ways should be chosen by us or we have right to reject your requirements. Within 30days after order,you could return the Swcandy products and be refunded for any reason.We support warranty period for 24 months.We would repair or replace the broken Swcandy products within 24 months.

2. To complete your return, we require a receipt or proof of purchase;

3. Please do not send your purchase back to the manufacturer. We will give you address to be send or we have rights to reject your requirements.

 

•  Exchanges (if applicable)

 

We only replace items if they are defective or damaged (in the normal use condition).

 

•  Duties

 

Please learn more about the customs policy of your countries. The price doesn't include any duties or fee from customs clearance clearance.

 

•  Additional notice about shipping

 

Your cooperation is essential for our successful order delivery, and please kindly keep your eyes on your shipping process.
The parcel will be returned to the shipping company’s country of origin warehouse under these several situations：
• You will received our notification email once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. The parcel will be returned to the shipping company’s country of origin warehouse if you do not provide us with any necessary information that is required by the customs(such as tax payment) in a timely manner. If you want a reshipment, you may need to pay the additional fees(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
• You will received our notification email once we receive any notification from our shipping company that your shipping information is incomplete or incorrect. However, if you do not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of the additional cost for re-delivery.
• After receiving your goods, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product , we will issue a refund for the product cost via Paypal.